Shipping & Returns
Within 24h after receiving the order, we ship products directly to our customers. Usually, it takes 1-2 business days to deliver the package to suburbs within the metro area. For outland places it can take a bit longer time, about 3-10 business days.
Within Australia delivery is free for all orders over $150. Excluding all Honey and Bone of Broth products.
Or it is just, $9.95 for parcel post and $12.95 for express post for delivery within Australia. (excl. NT)
Packaging and Labelling
Hermedbio's products are gently packed and shipped in eco sealed packages. Our products are wrapped and packed with great care in our facilities and placed in a protected package for better care.
Customs, taxes and import regulations
All countries have different import and customs regulations, therefore it is not possible for us to be aware of all specific policies in some countries. If we are certain about particular import restrictions, we make sure to note this on the product description page.
Customers are responsible for being informed about the particular rules and regulations, restricted food, natural, chemical or animal based products in their residential country. Hermedbio holds no responsibility for seized orders, returned or destroyed due to customs regulations or illegalities. It is the buyer's responsibility to have import permits if required. We don't hold any liabilities for the refund of any products or costs relating to any goods' confiscation by your countries customs or other official bodies.
Placed order is your personal responsibility and is beyond our control. If we receive the returned package from your country's import authorities in decent condition, we'll refund the value of the order minus any postage costs. Refunds can't be sent back until we have received the product. If you have any concerns, it is better to contact your local Customs office for further information on import regulations in your country.
We are currently shipping from Australia. In some situations, we can also ship from other countries like Nepal or India. Mainly all our prices are in AUD, excluding shipping. At the checkout process, you will be informed of the shipping options. We ship with Australian post or DHL, including tracking number, and Hermedbio has the right to cancel the order if the delivery to your country cannot be provided.
Customers are responsible for entering the correct address when placing their order. Hermedbio can't hold responsibility for misspelled addresses or personal information.
Return and Refund Policy
We always strive to find a mutually agreeable solution when any issues occur. Returns and refunds are controlled on an individual basis, depending on the prevailing circumstances, it can take different amounts of time to process.
We offer a 7 days money return policy on all orders. From the day after receiving the parcel, the buyer has to contact us within 7 days. Depending on the products condition refund will be given as money back or as a replacement. Money back does not include any shipping cost and handling fees.
The full amount of return shipping cost has to be paid by the buyer.
In order to receive a refund, it is compulsory that the item is returned in its original and unopened condition. If any of the products has been consumed the refund request is not acceptable. Depending on the product, refund orders will be paid within 10-14 days after receiving the items back to our facility in Australia or Nepal. Shipping costs for returned orders are the responsibility of the buyer.
If you decide to cancel your order once it has been shipped, you may refuse it upon delivery. If you have already received your package, do NOT ship it back until we have provided refund instructions.
If we haven't received a returned order, you will not be qualified for a refund or new delivery.